Mental models: the often neglected key to unlocking real change

One of the most powerful team exercises is to explore team leaders and team members "mental models" of teams, networks and groups. Mental models are the, often invisible, dictators of what actually happens in a team as opposed to what team leaders would like to happen. Here are some practical techniques for uncovering these "icebergs of the mind" before they sink your teams.

Ken Thompson (aka The BumbleBee) blogs about bioteams, virtual collaboration and business simulation at www.bioteams.com.